Ample Technologies walk-in for Technical Support Executive
Company :
Ample Technologies
Website :
Job Role :
Technical Support Executive
Eligibility :
Any Graduate (No BE/BTech)
Experience :
0 - 4 Years
Salary :
Rs: 1,75,000 - 3,50,000 P.A.
Job Location :
Chennai
Walk-In Date :
12 & 13 Feb 2018
Walk-In Time :
10:00 AM - 04:00 PM

Company Profile:

Ample is a technology solutions sales organisation, established in Bengaluru eighteen years ago. Today we are present across major cities in India – Chennai, Hyderabad, Kochi, Mumbai, Pune, Bengaluru and Delhi. Ample has evolved as one of the most preferred technology solution provider that connects leading technology suppliers to its customers. We are recognised for our comprehensive portfolio, unparalleled service and an organisation-wide commitment to business-with-integrity. Ample caters to the technology needs of the largest enterprises as well as individual consumers. Our premium retail stores pamper the individual consumer, whereas our dedicated B2B teams address the needs of enterprise and large business customers.

Job Description:

Be the face of Apple service and sympathise with the customer.
Always strive to deliver the best customer experience with a remarkable CSAT.
Attend to the customer queries and issues in the center related to the Apple products.
Troubleshoot the technical issues of the product and ensure to resolve the issues and queries pertaining to the Apple device within the TAT.
When unable to resolve customer issues ensure the escalations are made on time and follow up on the resolution so as to maintain customer satisfaction.
Ensure that the service reports are maintained on real time basis.

Desired Profile:

Knowledge on Computer hardware and software is added advantage.
Excellent language fluency, excellent verbal and written communication skills.
Should be able to handle customer queries and should aim at customer delight.
Should be technically sound.

Venue Details:

Ample Technologies,
Floor 1, 47, TT Krishnamachari Road,
Alwarpet, Chennai 600018.

Contact Details:

Sudheer
8056279641