Aricent walk-in for Network Engineer
Company :
Website :
Job Role :
Network Engineer
Eligibility :
Bachelor's Degree
Experience :
1 - 6 Years
Job Location :
Venue Location :
Walk-In Date :
16 Mar 2019
Walk-In Time :
10:00 AM - 02:00 PM

Company Profile:

Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, Network Administratoring, and systems integration. Our breadth of capabilities and depth of expertise allows clients to imagine and develop differentiated user experiences and leading-edge products, while at the same time accelerating time-to-market, optimizing operations, and reducing overall product development expenses.

Job Description:

Working at Technical Assistance Centre & Resolving network issues of Enterprise customers.

Job Responsibilities:

Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region).
Achieve all the defined metrics & SLA.
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
Proactive involvement of Technical Leads / Management in resolving critical issues.
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires.

Skills Required:

Prior troubleshooting experience.
Willing to work in 24*7 Support (Including Night Shifts).
Prior experience of Voice based technical support.
Excellent communication (written & verbal) skills.

Social Competency:

Open minded, positive with a flexible attitude.
willing to work in teams of diverse professional and cultural background.
Well-developed interpersonal skills.
Well-organized, methodical and careful.
Reliable, conscientious and patient.
Self-motivated and works well under pressure.
Strong customer orientation.

Venue Details:

Aricent Technology,
No. 18/1, Outer Ring Road,
Panathur Post, Bengaluru - 560 103.

Contact Details:

Sulabh Verma