Aricent walk-in for Network Engineers
Company :
Aricent
Website :
Job Role :
Network Engineers
Eligibility :
Bachelor's Degree
Experience :
1 - 6 Years
Job Location :
Hyderabad
Walk-In Date :
10 June 2017
Walk-In Time :
10:00 AM - 03:00 PM

Company Profile:

Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, Network Administratoring, and systems integration. Our breadth of capabilities and depth of expertise allows clients to imagine and develop differentiated user experiences and leading-edge products, while at the same time accelerating time-to-market, optimizing operations, and reducing overall product development expenses.

Job Description:

Working at Technical Assistance Center & Resolving network issues of Enterprise customers.

Job Responsibilities:

Troubleshoot Level 1/2/3 network issues of enterprise customers.
Achieve all the defined metrics & SLA.
Effective engagement with customer (written & verbal) & ensure.
Customer Satisfaction.
Proactive involvement of Technical Leads / Management in resolving critical issues.
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires.

Desired Profile:

Prior troubleshooting experience.
Willing to work in 24*7 Support (Including Night Shifts).
Prior experience of Voice based technical support.
Excellent communication (written & verbal) skills.

Venue Details:

Aricent Technology,
Level 8, Phase IV(Block Capella),
The V Ascendas IT Park, Plot no 17,
Software units Layout, Madhapur, Hyderabad 500 081.

Contact Details:

Sulabh Verma
0124-6604444