CSS Corp walk-in for Technical Support Engineers
Company :
CSS Corp
Website :
Job Role :
Technical Support Engineers
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Salary :
Rs: 1,00,000 - 3,50,000 P.A.
Job Location :
Chennai
Walk-In Date :
02 & 03 July 2019
Walk-In Time :
10:00 AM Onwards

Company Profile:

CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Job Description:

Handle Level 1 support (Calls, Emails & Chat) from Parallels customers which includes Technical Support, Customer Support & Presales Queries.
Technical Support includes queries related to using Parallels consumer products and resolving the issues related to these devices.
Customer Support includes queries related to warranty and RMA Status.
These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
Flexible work requirements (Shift extensions extra days) when required.
Must be willing to work on flexible shifts & Offs (Bound to change based on the program requirements).
Must display friendly, professional attitude.
All the above-mentioned responsibilities should be achieved with a positive customer experience meeting all quality standards.

Skills:

Excellent communication and articulating skills (English) Both Written and Verbal.
We do not expect candidates to know about our process but basics in computer technology (minimum of 1-year technical work experience).
Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors).
Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box).
Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.
Basics on Windows OS (Internet, BSOD, Peripherals setup, practicality on system drivers, understanding of 3rd party application issues/common errors).
Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/Virtual box).

Venue Details:

CSS CORP, 32 A, 32 B - Ambit IT park,
Ground floor, Ambattur Industrial Estate,
Ambathur, Chennai - 58.

Contact Details:

Kayal
7823993016