Cvent India walk-in for Quality Analyst
Company :
Cvent India Pvt. Ltd.
Website :
Job Role :
Quality Analyst
Eligibility :
Any Graduate
Experience :
3 - 7 Years
Job Location :
Walk-In Date :
01 Aug 2019
Walk-In Time :
01:00 PM Onwards

Company Profile:

Cvent is a leading global SOFTWARE-AS-A-SERVICE company for the meetings and hospitality industries. Cvent has evolved as a CUSTOMER CENTRIC organization since its beginning in 1999. Today, it is a global company with $1 billion+ market cap and more than 166,000 active users.While we have come a long way since our beginning, we still have the excitement of a startup with YOUNG, VIBRANT teams that are capable of doing INCREDIBLE things. Our TRANSPARENT WORK CULTURE and ENTREPRENEURIAL THINKING ensure SMART GROWTH for all.

Job Description:

Monitor client interactions and deliverables for accuracy of information and compliance to quality standards.
Coach/feedback to Product consultants on their assessments with the aim of improving project quality thereby focusing on excellent client experience.
Provide Regular performance feedback to Team Leaders and Managers.
Provide best practices to improve overall client satisfaction.
Root cause analysis for failures and provide corrective & preventive measures.
Preparing & Analyzing Quality Reports for Management.
Improve existing quality monitoring forms and quality standards.

Candidate Profile:

An excellent know how of the Product.
Strong written communication and interpersonal skills.
Candidate must possess excellent grammar, spelling and sentence construction.
Exceptional listening and analytical skills.
Demonstrated ability to train and develop new & existing support agents.
Must be good with time management and should be able to prioritize between tasks assigned while concentrating on the core job.

Venue Details:

Cvent India, 19th Floor,
Building No.14C, DLF Cyber City,
DLF Phase 2, Gurugram - 122002.

Contact Details:

Sakshi Narotra