CYIENT walk-in for SQL DBA
Company :
Website :
Job Role :
Eligibility :
Experience :
2 - 3 Years
Salary :
Rs: 3,00,000 - 4,00,000 P.A.
Job Location :
Walk-In Date :
08 June 2019
Walk-In Time :
10:00 AM - 12:00 PM

Company Profile:

We create and deliver services that enhance your business agility. Our leading-edge solutions enable major organizations worldwide to achieve measurable and substantial benefits. Solutions include product development and life-cycle support, process and network engineering, plus data transformation and analytics.
We utilize a global delivery model. And we have more than 12,000 associates across 38 global locations, with delivery centers in North America, Europe, the Middle East and Asia Pacific. We are experts in the aerospace, consumer, energy, medical, oil and gas, mining, heavy equipment, hi-tech, rail transportation, telecom and utilities industries.

Job Description:

Performing Service Operations in general, for 24 X 7 support environment.
Overall responsibility for 1st level support and interface to 2nd& 3rd level support in alignment with client Operating Model and tool set.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Determine the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Work in 24X7 Service Operation environment on basis of Weely/Monthly/Quarterly rotation of shift.
Complete ownership of Application Help Desk (Telephone/Email/Tickets) and resolution within defined Service Operation processes (SLA).
Send/Receive Telephone/Email/Tickets communication/interaction with end users.
Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.

Venue Details:

Cyient Ltd, Plot No. 2,
IT Park, Nanakramguda,
Manikonda, Hyderabad - 500032,
Land Mark: Near Continental Hospital.

Contact Details:

Manohar Burri