Dell walk-in for Associate/Senior Associate
Job Role :
0 - 3 Years
Rs: 3,00,000 - 4,00,000 P.A
Job Location :
Walk-In Date :
21 Dec 2016
Walk-In Time :
Company Profile:Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
Job Description:The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department.
Accountable for reducing delinquency for assigned accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization.
Job Responsibilities:Adhere to Collection tool strategy and work flow management goals.
Ensure 100% ledger coverage & accurate problem coding in timely manner.
Daily Call Targets to be met.
Timely penetration of disputes.
Provide accurate weekly/monthly/quarterly projections against collector goals.
SLA adherence on mailbox, voicemail, follow ups closure.
Job Requirements:Should have good communications skills.
Willing to work in US Shifts.
Basic Finance & Accounting knowledge.
Venue Details:Plot No 42, Hitech City Layout,
Madhapur, Hyderabad 500081.