Directi walk-in for Associate/Senior Associate
Company :
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 2 Years
Salary :
Rs: 90,000 - 1,75,000 P.A.
Job Location :
Walk-In Date :
27 & 28 Dec 2018
Walk-In Time :
12:00 PM - 05:00 PM

Company Profile:

Directi is a 350+ million dollars group of Businesses, that develop innovative mass-market Web Products serving millions of Customers worldwide. Directi businesses rank amongst the fastest growing businesses worldwide in their corresponding industry segments. The combined Product Portfolio of various Directi businesses includes - Communication and Collaboration apps, Social Networking software, Instant messaging, Context Analysis Engines, Antispam and Antivirus Solutions, Large scale Billing and Provisioning platforms, Traffic Monetization Solutions, Online Advertising Solutions, DNS Management Products, Linux and Windows Server Management Software, Web Hosting Control Panels and much more.

Job Description:

In your role, you will be expected to

Communicate politely and effectively with the zeta users (external & internal).
Actively listen, understand and reply to the users immediately.
Being the front line support for customers over chats/emails/calls, addressing 100-120 interactions a day.
Consistently provide outstanding customer service by meeting/exceeding the needs of the customer and achieving the defined quality metrics.
Resolve any customer issues identified during the contact, ensuring the resolution is one which benefits both the customer and Zeta.
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction.
Help fix any bugs that crop up in the product and contribute to the documentation of product.
Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company.
Achieve the KRAs.
Maintain Punctuality and Time management.
Ensure Login and Break adherence.
Work as per the scheduled roster.
Carry out tasks without follow-up.
Specific to Product Operations in addition to the above.
KYC forms processing - Self serve KYC, Paper KYC (Scanning, Uploading, Approving).
Super card kitting, dispatch and registry maintenance.
Process benefits cards related bills (Food, medical, car related, driver salary) keeping the business rules in mind as per the provided checklist.
NFC Tag and Super Card physical pairing.
Initiate outbound calls when reported by the other teams.

Desired Profile:

Experienced in Chat/Email/Phone/Back-end customer support.
A fresh graduate with good understanding of the industry.
Extremely passionate about technology and well-versed with and highly interested in Internet, mobile communication and smartphones.
Excellent in communication and can explain concepts accurately.
Able to understand the mobile payment industry.
A good team player and particularly good at building rapport with customers.
Able to handle large volumes of chats/emails/calls independently with a high level of drive, initiative and self-motivation. Approx.120 interactions per day.
Able enjoy working in a fast paced and dynamic environment full of young, overachieving enthusiasts.
Proficient in English, Hindi and any one Regional Language.
Customer centric and Self motivated.
A logical thinker & a quick learner.
Organized, well-mannered and punctual.
Good at typing speed- 25 WPM with 95% accuracy.
Working knowledge in MS Excel.
Possess more than 95% of accuracy in data verification.

Venue Details:

Directi, Diamond District,
Tower C, Ground Floor, HAL Airport Road,
ISRO Colony, Domlur, Kodihalli Village, Bangalore - 560008.

Contact Person:

Kinnari Gandhi