FIS walk-in for Associate/Senior Associate
Company :
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Job Location :
Walk-In Date :
10 & 11 Aug 2017
Walk-In Time :
12:30 PM - 03:00 PM

Company Profile:

FIS is the world's largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, Headquartered in Jacksonville, Fla., FIS serves more than 14,000 institutions in over 100 countries. FIS delivers the most comprehensive range of solutions for the broadest range of financial markets and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions. Every FIS solution has the strength you need for profitability today, and the power to help you manage whatever comes next. First in financial technology, FIS is ranked 425 on the Fortune 500 and is a member of Standard & Poor's 500® Index. FIS has also been named the number one overall financial technology provider in the annual FinTech 100 rankings.

Job Role:

Handling members billing error disputes.


Customer Service Disputes is responsible for working with Card members and Service Establishments (merchants) to investigate and resolve Card member merchant-related billing inquiries.
Cases must be resolved within a specific timeframe dictated by US law.
The resolution has to go out in form of letters to the concerned party.
Process Lifecycle: CM makes a purchase using bank card, however, he is not satisfied with the purchase (reasons could vary example: Unauthorized, Damaged goods, Merchandise Returned etc).
CM disputes the charge with the credit card company.
A Case is set up for investigation and bank\'s Disputes Resolution Network (DRN) starts the research on the case.
Bank contacts CM/merchant for pertinent information required for reasonable investigation.
Basis the information gathered from both the parties DRN rep will take a decision to rebill CM (penalize CM)/Chargeback merchant (penalize merchant) or write off the charge (paying charge from bank kitty).
Decision taken on the case is communicated to CM and merchant both via letters.
This entire process is governed by various US laws.
Bank is firmly committed to compliance with the terms of the consumer credit protection laws.
Under regulation Z we need to abide to FCBA (FAIR credit billing act).

Venue Details:

FIS Global Business Solutions,
3rd floor, Fairmont building,
Powai Hiranandani, Mumbai.