Hinduja Global Solutions walk-in for Quality Analyst
Company :
Hinduja Global Solutions
Website :
Job Role :
Quality Analyst
Eligibility :
Any Graduate
Experience :
2 - 7 Years
Salary :
Rs: 2,00,000 - 4,00,000 P.A.
Job Location :
Walk-In Date :
01 & 02 May 2018
Walk-In Time :
11:00 AM Onwards

Company Profile:

HGS, part of the multi-billion dollar conglomerate - Hinduja Group, provides outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. We have been ranked among the Top 3 & Best Performing Call Centers Worldwide & by the Global Services Magazine in 2008. We were among the Global Best 10 for Sales Service in the 2010 Global Outsourcing 100 list by the International Association of Outsourcing Professionals.

Job Description:

Track Associate performance and its impact on the project.
Gives constructive feedback to associates and derive action plan.
Understands process/function goals and help the team to achieve them.
Completing Call Monitoring and Feedbacks as per SLA or Internally defined.
Conducting Calibration Sessions and initiating Action Plans for reducing Variance.
Conducting Quality induction for New Hires.
Should be able to Identify areas of Improvement and Failure modes of a Project and be able to mitigate action Plans with root Cause.
Demonstrates expertise in functional knowledge and the ability to apply them in the aligned project.
Ability to coach associates and peers on Quality tools pertaining to the project.
Is able to understand the impact of individual performance to meet / improve own targets.
Coordinating with the client on process related issues & updates.
Ensure Adherence To Process Quality SLA's.
Listens & clearly presents information.
Presents appropriate information in a clear and concise manner, both orally and in writing.
Takes others perspectives into account when communicating, negotiating or presenting arguments.
Adapts communication style to suit others.
Demonstrates high levels of integrity and personal standards in all work related situations.
Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude.
Works with Cross-Functional Teams to ensure that both internal and external customer needs are met.

Venue Details:

Hinduja Global Solutions,
AKR tech Park, block C, 2nd floor,
Garvebhavipalya, 7th mile, off Hosur road, Bangalore - 68.

Contact Details: