Newgen Software Technologies walk-in for Technical Support Executive
Company :
Newgen Software Technologies Ltd.
Website :
Job Role :
Technical Support Executive
Eligibility :
Experience :
0 - 2 Years
Salary :
Rs: 1,00,000 - 2,50,000 P.A.
Job Location :
Walk-In Date :
13 Sep 2019
Walk-In Time :
11:00 AM Onwards

Company Profile:

Newgen Software Technologies Ltd., is a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) solutions with a footprint in over 60 countries with large, mission-critical solutions deployed at Banks, Governments, BPO’s & IT Companies, Insurance firms and Healthcare Organizations.

We possess multi-vertical industry expertise and have built applications on our platform for 17 different verticals. Our customer base includes some of the global Fortune 500 companies.

Job Description:

Responsible for Software Installation, System Study, Implementation of S/w Product/ Solutions, Testing, Integration of S/w Product/ Solutions, Training and Trouble Shooting etc.
Responsible for handling customer relationship.

Job Responsibilities:

The incumbent will be responsible for :

Act as a bridge between Client and Development/Implementation teams.
Manages and maintain server and client configurations.
Problem Identification and Resolution.
Investigate the issues reported by users and provide the solution for L1 issues.
Investigate issues reported by users and coordinate with L2 & L3 teams for resolution.
Preventive Monitoring & Maintenance.
Expert in all types of log analysis.
User acceptance testing and user Hand Holdings.


The incumbent must be BCA/B.Sc(IT)/B.Tech(ECE/EIE/EEE) (with 60% throughout academic standard)froma reputed institute, with 0-2 years of relevant industry experience.
The candidate should have good interpersonal, communication skill and troubleshooting skills.
Good knowledge of OS and Application/Web Server is must.
Good Knowledge of cloud architecture (AWS/Azure) is required.
Good knowledge of MSSQL or Oracle database (concepts, query writing skills), OS, application server (JBoss, WebLogic or WebSphere) and programming skills.
Should have: Leadership abilities, self-driven, critical thinking, analytical skills, flexibility, adaptability to work schedules, effective verbal & written communication,customer service skills, presentation & report generation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness & diplomacy, sound independent decision making and team work.
Should be flexible for 24*7 (rotational shifts).

Venue Details:

Newgen Software Technologies Ltd.,
Unit No. 519, 5th floor, Rupa Solitaire, Lift Number 24 and 25,
Building No. A-1, Sector I, Millennium Business Park,
Thane - Belapur Road Mahape, Navi Mumbai - 400710.

Contact Details:

Sankhadip Mandal