Quick Heal walk-in for Customer Support Engineer/Technician
Company :
Quick Heal
Job Role :
Customer Support Engineer/Technician
Eligibility :
Experience :
1 - 5 Years
Job Location :
Walk-In Date :
27 Sep 2019
Walk-In Time :
10:00 AM Onwards

Company Profile:

To attain our objectives efficiently, fairly, with high level of reputation achieved through our brand ambassadors – our employees. Over the last 18 years, inTarvo has developed the expertise, processes and people required to efficiently manage Technology Assets for companies across India covering every stage of the asset lifecycle from acquisition to eventual disposal.

Job Description:

Provide timely resolution for technical support issues via telephone, e-mail, support forum postings, and web case submissions enthusiastically and effectively assisting customers with their support needs.
Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information.
Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles. Help to keep the knowledge base up to date by updating and modifying information as needed.
Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues.
Excellent written and oral communication skills is a mandate Must feel comfortable interacting with customers via phone, chat and email and sharing ideas with the rest of the team.
Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment.
Be able to communicate effectively with peers to ensure that technical issues are addressed in a timely manner.
Exhibit a willingness to help out in any way when the workload becomes abnormally heavy or when team members are away from the office.
Ability to grasp concepts quickly and work with minimal supervision.
Continually improve personal and team Customer Satisfaction ratings.
Ability to prioritize, self-motivated, manage time effectively, work multiple issues, etc.
Be able to work comfortably in a fast paced environment and previous working experience on antivirus domains is required.
Preferably having Microsoft and network knowledge, like MCSE, CCNA etc.

Venue Details:

Quick Heal Technologies Limited,
501, Metropolitan, Wakdewadi,
Shivaji Nagar, Pune - 411005.

Contact Person:

Ajay Yadav