Technosoft Corporation walk-in for Associate/Senior Associate
Company :
Technosoft Corporation
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Salary :
Rs: 2,25,000 - 3,50,000 P.A.
Job Location :
Walk-In Date :
01 Oct - 03 Oct 2019
Walk-In Time :
09:30 AM - 04:00 PM

Company Profile:

Technosoft Corporation is an IT and BPO services provider with headquarters in Southfield, MI, USA and delivery centers in India. We provide information technology, business process outsourcing and consulting services to companies in North America, Australia and New Zealand and Asia-Pacific Regions. As a privately owned company we answer to only two constituencies - our customers and our employees. Our customers rely on us to provide services and solutions that leverage our industry and domain expertise combined with our technology prowess, delivery focus and quality. Our collaborative culture and work environment helps attract and retain exceptional talent which is a key ingredient of our sustained growth.

Job Description:

Equipped with minimum 1-2 yrs of experience in Customer Service domain.
Adaptive to the project environment & execute the tasks independently Knowledge of MS Office.
Willing to work rotational shifts, including weekends.
The associates deployed as a part of this engagement must be equipped to provide support in English, Hindi, Kannada and Tamil.

Job Responsibilities:

Multi Support / Customer Service Support Consultants.
Ticket Handling, Monitoring & Dispatching.
Monitor the open/unassigned, SLA breached & pending tickets and take necessary actions.
Open/Unassigned- Ensure that ticket is assigned to a user & move the status to In Progress within the agreed SLA.
For SLA breached Tickets - Escalate the tickets urgency to the RBEI Lead & coordinate with ticket assignment to dispatch or resolve the ticket.
For Pending Tickets - Follow-up with end customer or other solution groups.
Ticket resolution(FCR) Resolve all tickets which are under scope of L1.

Venue Details:

Techno soft Global Services Pvt. Ltd.,
Indiqube Alpha, Plot # 19/4 & 27, Junction Village,
Varthur Hobli, Outer Ring Rd, Kadubeesanahalli,
Panathur, Bangalore - 560103.

Contact Details: