Travelex India walk-in for Application Support Engineer
Company :
Travelex India
Website :
Job Role :
Application Support Engineer
Eligibility :
Any Graduate
Experience :
3 - 7 Years
Salary :
Rs: 4,25,000 - 9,25,000 P.A.
Job Location :
Walk-In Date :
27 Apr 2019
Walk-In Time :
10:00 AM Onwards

Company Profile:

Travelex is the world’s largest foreign exchange specialist, with over 1500 stores, and 1250 ATMs operating in 28 countries at key airport, seaport, rail, tourist locations. Travelex provides cash and pre-paid cards to over 37 million retail customers each year and every hour, Travelex provides foreign currency to more than 2,000 customers. Over 40% of the world’s travellers – 1.7 billion passengers a year – pass through airports where Travelex operates.

Our core service is retail foreign exchange, through which we deliver outstanding value, seamless execution and unparalleled service for travelers and international businesses alike. Travelex was established in 1976 and grew rapidly and developed its reputation as a pioneering, dynamic and diversified worldwide money business.

Job Description:

The Application Support Analyst is responsible for the application support of Travelexs applications.
The primary purpose of the role is to ensure SLAs are met by resolving incidents and work requests within agreed time scales, performing root cause analysis of faults and pro-actively identifying issues within the application code by monitoring application logs.

Job Responsibilities:

Investigation and resolution of Incidents within agreed SLAs.
Ownership and coordination of issue resolution across multiple teams such as third party package vendors, Travelex in-house development teams and Travelex infrastructure teams.
Maintaining the support knowledge base of standard fixes / issue remediation work instructions.
Continuous improvement of Travelex application support standards and processes.
Proactive Problem Management, analysing support metrics and identifying root causes.


Minimum 2-6 years experience in production application support.
Experience of programming with stored procedures.
Experience with databases, data models, triggers.
Experience in troubleshooting large integrated systems and databases.
Experience with transaction handling strategies.
Experience understanding and application of persistence strategies.
Experience of Java, Web services, Apache/tomcat SQL Server.
Experience of working in Production Services team.
Experience with IT operational aspects of software development including build management and software configuration management.
Experience in knowledge and hands-on experience with open source technologies and emerging technologies.
Experience in problem solving skills with the ability to work under pressure to deliver to deadlines while managing multiple priorities.
Team player who is willing to work outside immediate team to deliver organisational goals.
Working knowledge of software configuration management, schema management and deployment strategies.
Should be ready to work in shifts (24x7 setup).

Venue Details:

Travelex India Pvt. Ltd.,
Unit No.201, 2nd Floor, A Wing,
Paradigm, Mindspace, Link Road,
Malad (West), Mumbai - 400 064.

Contact Person:

Devendra Parmar