eClerx Services walk-in for Associate/Senior Associate
Company :
eClerx Services
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Job Location :
Walk-In Date :
13 & 14 Oct 2016
Walk-In Time :
01:00 PM - 05:00 PM

Company Profile:

eClerx is a data analytics service provider specializing in competitive intelligence and pricing optimization programs for a number of industries and derivative operations for the financial services market. With a proven track record of delivering world-class quality and innovation to FORTUNE 500 companies, eClerx offers an unparalleled blend of people; processes and technologies to help clients substantially improve their performance at reduced cost. Our service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial / operational risk management. We understand client needs and solve business problems by custom designing data processes, assembling a delivery team comprising generalists and domain specialists, and developing customized software to integrate the eClerx process with client internal systems and processes. The typical eClerx program would be 15-20 head count in size, spanning multiple functions and skill levels, and would be a multi-year client partnership. Our facilities are based in Fort, Sewri, Ghatkopar, Airoli and Pune.

Job Description:

Computer literate with the ability to learn Customer Service Software Applications.
Basic Knowledge of Hardware (modems , Routers and Troubleshooting).
Good Communication Skills Verbal & Written(Comprehension).
Good Customer Handling Skills.
Needs to have ability to adapt to perpetual changes as per Business requirement.
Ability to work in teams.
Flexible for 24X7 Shifts.
Should not have any commitments part time courses, tuitions, etc. that hamper work performance.

Job Responsibilities:

Trouble Call analysis.
Reduce truck rolls.
Provide process adherence coaching.
Trouble Call analysis.
Troubleshoot issues as 1.5 support.
Reduce truck rolls.
Provide process adherence coaching.
Candidate shall adhere to the information security requirements.

Documents to be Carried:

Kindly Carry 2 copies of your resume.
Photo ID proof and PAN card (Mandatory).
Final Year Mark sheet, Last 3 months Salary Slips, Experience Letter.

Venue Details:

First Floor- Tower-A,
DLF Building, Rajiv Gandhi IT Park,