eClerx Services walk-in for Associate/Senior Associate
Company :
eClerx Services
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate/PG
Experience :
0 - 5 Years
Job Location :
Walk-In Date :
22 Nov - 25 Nov 2016
Walk-In Time :
01:00 PM - 05:00 PM

Company Profile:

eClerx provides critical business operations services to more than 50 global Fortune 500 clients, including many of the world?s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufacturing, travel and leisure, and software vendors, through operational support, data management and analytics solutions. Incorporated in 2000, eClerx is India?s first and only publicly listed knowledge processing (KPO) company and is today traded on both the Bombay and National Stock Exchanges of India.

Job Description:

Computer literate with the ability to learn Customer Service Software Applications.
Basic Knowledge of Hardware (modems , Routers and Troubleshooting).
Good Communication Skills Verbal & Written(Comprehension).
Good Customer Handling Skills.
Needs to have ability to adapt to perpetual changes as per Business requirement.
Ability to work in teams.
Flexible for 24X7 Shifts.
Should not have any commitments part time courses, tuitions, etc. that hamper work performance.

Responsibilities-Voice Process:

Trouble Call analysis.
Reduce truck rolls.
Provide process adherence coaching.
Trouble Call analysis.
Troubleshoot issues as 1.5 support.
Reduce truck rolls.
Provide process adherence coaching.
Candidate shall adhere to the information security requirements.

Responsibilities-Non Voice Process:

Assisting the regular and routine customer queries regarding Products and services of the client via Chat.
Ensure that appropriate steps were taken to resolve customers' problems and providing feedback accordingly.
Refer unresolved customer grievances to designated departments for further investigation.
To meet process expectations with high quality standards and adherence to SLAs.
Professional in conduct/behavior, appearance and communication.
Contributes to team effort by accomplishing related results as needed.

Venue Details:

First Floor- Tower-A,
DLF Building, Rajiv Gandhi IT Park,